FAQ

All of our ceramics are dishwasher safe.  You can expect that the unglazed exposed areas the wares in our Earthen Spirit collection will develop a slightly deeper colour over time.  This is a part of a natural process that happens with stoneware as it is used. 

For all those leftovers that taste even better the next day, we’ve made sure all of our wares are microwave safe!

We currently ship across Canada.

Unfortunately, we do not ship internationally right now, but stay tuned – it’s in the works!

Our standard shipping fees are as follows*:

$7.95 on orders between up to $99.99 

Free shipping on orders over $100

*additional charges to some remote locations may apply. 

Definitely! We will send you a tracking number as soon as your order has shipped.  

We want to get our wares in your hands and onto your table as soon as possible, so we aim to ship fast.  Most orders will ship in 3-5 business days.  Shipping time to most locations in Canada takes 4-10 business days.  Please note, that we offer these as general guidelines, but we can not guarantee these timelines.  Recently, we have experienced delays and longer processing/shipping times due to covid-19.  

At this time, we are only able to offer local pick-up in Calgary, Alberta.  If you would like to pick-up your new wares in Calgary, please select the pick-up option at checkout.  Most pick-up orders take approximately 3 business days to fulfill.  Once ready for pick-up, we will contact you by email to arrange a pick-up time and provide specific pick-up location information.  

Right now, we do not have a physical store location.  If you are retailer interested in carrying Spirit Wares, please get in touch – sales@spiritwares.com

Yes!  All of packaging is fully recyclable.  We also encourage you to reuse boxes our wares are shipped in.

Oh no!  We’re sad to hear you want to return your new ceramics.  But we get it, sometimes they just don’t fit with your décor like you thought they would.  

If for any reason, you are not in love with your new ceramics, we are happy to refund your purchase within 30 days. 

To be eligible for a refund, your items must be unused and returned undamaged.

To make a return, please send us an email at sales@spiritwares.com so we can provide you with directions for making your return.  Please ensure that you re-package the wares with plenty of protective packaging (ex. bubble wrap) so that they arrive back to us in one piece.  We are not responsible for items that are damaged during return shipping due to improper packaging. 

Once we receive your return in good order, a refund will be issued within 3-5 business days to your original method of payment.  Please note that we only refund the cost of the items plus applicable taxes. We do not refund shipping costs.

We carefully package our wares to avoid breakage during shipping, but occasionally it happens.  So, if you open your package and discover a broken item, don’t cry!  Send us an email immediately with a picture of the broken item (so we can cry together).  We will ship a replacement to you.  To receive a replacement, please contact us within 3 days of receiving your package.

Our wares are crafted to be highly durable, but they aren’t unbreakable.  You can expect some normal wear and tear.  However, if you think you received a defunct item, please send us an email at sales@spiritwares.com">sales@spiritwares.com with details and pictures.

No problem!  Send us an email at sales@spiritwares.com">sales@spiritwares.com and we will get right back to you!